My Cart

Close

FAQs and Shipping Info

What is your refund policy?

We want you to be 100% satisfied with your purchase from Clout Collection. If for any reason you are not satisfied, we would be happy to issue a refund, store credit, or exchange for any returned merchandise. If your item does not arrive in the specified time, we will resend your order. If your item arrives damaged for whatever reason, we will resend you a new product. If you receive the wrong item, we will send you out the correct item! Our policy lasts 30 days from the arrival of your order, and can be viewed here.

 

 

How long will it take for my order to arrive?

Our average shipping time for US customers is 10-12 business days. Shipments to international customers may take longer depending on location, but also average 10-12 business days. Expedited options are available. All orders are fully tracked. USPS remains committed to providing residential and business customers with essential mailing and shipping services during these difficult times.

United States:

Standard shipping (10-12 business days) Free 
Expedited (5-8 business days) $8.00

    Worldwide (We ship to 50+ countries, contact us for more info):

    Standard shipping (10-12 business days) $0.00
    Expedited (5-8 business days) $8.45

       

       

      How do I track my order?

      When your items are shipped out, you will receive a notification from us via email providing you with a tracking number and a tracking link. If you haven't received this email or the tracking number doesn't work, no worries. Contact us and we'll get it figured out. We offer protection on any orders that exceed the standard shipping times. If you need more detailed information on order tracking, or didn't receive your shipping notification email please email us at  info@cloutcollection.shop.

       

       

      How long is order processing?

      It may take us 1-4 business days to get your order packaged and ready for shipment after being placed. We have a small team but work hard to ensure everyone's orders are shipped promptly. We thank you for your patience, and if you have any concerns after placing your order please send us an email! Once your order has been shipped, you will receive a notification sent to your email with detailed tracking information. If you would like to cancel your order, you MUST email within 24 hours of ordering. If your order has already been shipped, we unfortunately cannot cancel the order.
       
      How do I make a return? 
      Returns must be postmarked and mailed within 30 days from receipt of merchandise. Merchandise must be unworn with the original tags attached and in original packaging (where applicable).

      Please include the original packing list with your return to avoid any delays in processing. Once the package is received, our warehouse will process the return, and you will be notified via email. Please note: refunds/returns are not provided due to customer error.  Example: incorrect shipping address.

       

       

      What if I still haven't received my items? 

      Please contact us at  info@cloutcollection.shop and we will solve the issue. If you feel unsatisfied with the wait time, we will refund you 100% of your order after the original items have been returned. If all else fails, send us a message -  info@cloutcollection.shop - and we'll get things handled! Thank you for your patience and understanding!

       

      *International Customers:

      Please feel free to browse our store in your local currency, but be aware that your cart will be converted back to USD at checkout. Rest assured that our bank will automatically convert your local currency into USD when your card is charged. Any disparity in currency value or additional conversion fees are covered by us! 

       

      info@cloutcollection.shop

      sales@cloutcollection.shop

      +1 ‪(619) 407-9143‬