FAQs and Shipping Info
Shipping Info
Expected Shipping Times:
United States:
- Standard Shipping (8-10 business days) - Free
- Expedited (5-7 business days) - Additional fees may apply
Worldwide:
- Standard Shipping (10-12 business days) - Free
- Expedited (5-7 business days) - Additional fees may apply (varies by region)
FAQs
Will I be able to track my order?
- Yes! You'll receive an email notification complete with a tracking number and link once your items are shipped. Visit our order tracking page here. If there are any issues with tracking your order, please contact us at info@cloutcollection.shop.
How long does it take to ship my order?
- All items are shipped out 1-4 business days post-order. We strive to process orders as quickly as possible. An email notification with tracking information will be sent once your package is on its way.
Can I cancel my order?
- Yes, we're flexible! You can cancel or edit your order as desired within 24 hours of placing the order. Please ensure that you contact us as soon as possible to request a cancellation or edit. After this 24-hour period, the order will be marked for fulfillment and cannot be cancelled or changed.
Can I return my order?
- Yes! At CLOUT COLLECTION™, your satisfaction is our commitment, which is why we offer a 30-day money-back guarantee. If you’re not completely happy with your purchase, you can return it within 30 days of delivery, provided items are unworn and in their original packaging. We make the return process easy and hassle-free by providing a prepaid return label, so you won’t incur any extra shipping costs. Just include the original packing list for seamless processing. For more details, please refer to our Return Policy.
What is your refund policy?
- We strive for your complete satisfaction and offer a 30-day money-back guarantee. If you are not pleased with your purchase, you may return it for a full refund within 30 days of delivery. Please ensure that the items are unworn, undamaged, and returned in their original packaging. If your refund has not been credited to your account within 7 business days, don't hesitate to reach out to us at info@cloutcollection.shop.
What if my order is never delivered?
- Contact us at info@cloutcollection.shop should you not receive your order within the stipulated time frame. We offer refunds and reshipment for orders that encounter problems with delivery. We're committed to resolving any issues promptly!
Do you ship internationally?
- Yes! We ship worldwide—including many remote locations. You can shop confidently from wherever you are, as our website includes a currency conversion tool that helps you view prices in your local currency. While we do our best to make the experience seamless, please note that some orders may be subject to customs duties, import fees, or taxes based on your country’s regulations. Our goal is to make CLOUT COLLECTION™ accessible to fashion lovers globally, so if you have questions about shipping to your specific location, feel free to reach out to our customer service team. We’re here to help you enjoy CLOUT COLLECTION™ wherever you are!
Questions or concerns?
For more details, please refer to our Return Policy.