FAQs & Shipping Info

Expected Shipping Times:

United States:

Worldwide:

Standard Shipping (10-12 business days) - Free
Expedited (5-7 business days) - Additional fees may apply (varies by region)

Frequently Asked Questions (FAQs)

Will I be able to track my order?

You will receive an email notification complete with a tracking number and link once your items are shipped. Visit our order tracking page here. If there are any issues with tracking your order, please contact us at info@cloutcollection.shop.

How long does it take to ship my order?

All items are shipped out within 1-4 business days post-order. We strive to process orders as quickly as possible. An email notification with tracking information will be sent once your package is on its way.

Can I cancel my order?

You can cancel or edit your order as desired within 24 hours of placing the order. Please ensure that you contact us as soon as possible to request a cancellation or edit. After this 24-hour period, the order will be marked for fulfillment and cannot be cancelled or changed.

Can I return my order?

If you’re not happy with your purchase, you can return it for free within 30 days of delivery. Just make sure the items are unworn and in their original packaging. We make the return process easy and hassle-free by providing a prepaid return label, so you won’t incur any extra shipping costs. For more details, please refer to our Return Policy.

What is your refund policy?

We strive for your complete satisfaction and offer a 30-day money-back guarantee. If you are not pleased with your purchase, you may return it for a full refund within 30 days of delivery. Upon receipt and inspection, we'll promptly process your refund. If your refund has not been credited to your account within 7 business days, don't hesitate to reach out to us at info@cloutcollection.shop.

What if my order is never delivered?

Contact us at info@cloutcollection.shop should you not receive your order within the stipulated time frame. We offer refunds and reshipment for orders that encounter problems with delivery. We're committed to resolving any issues promptly!

Do you ship internationally?

Yes, we offer international standard and express shipping services. Our website also includes a currency conversion tool that helps you view prices in your local currency. We regularly handle shipments to Canada, Europe, Australia, Asia, and beyond. If you have questions about shipping to your specific location, feel free to reach out to our customer service team.

Questions or concerns?

For more details, please refer to our Return Policy.