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FAQs and Shipping Info

Refund Policy

We strive for your complete satisfaction. Should you not be pleased with your purchase, we offer a 30-day money-back guarantee. For more details, please refer to our Returns & Refunds Policy.

Shipping Time

 

United States:

  • Standard Shipping (8-10 business days) - Free
  • Expedited (5-7 business days)

 

Worldwide:

  • Standard Shipping (10-12 business days) - Free
  • Expedited (5-7 business days) 

 

Order Tracking

You'll receive an email notification complete with a tracking number and link once your items are shipped. Visit our order tracking page here. Should there be any issues, feel free to contact us at info@cloutcollection.shop.

Order Processing

Expect a processing time of 1-4 business days post-order. An email notification with tracking information will be sent once your package is on its way. To cancel an order, please email us within 24 hours of placing it.

Making a Return

All returns should be sent back within 30 days of receipt, unworn and in original packaging. Include the original packing list for seamless processing. Note: We do not offer returns or refunds for customer errors, such as incorrect shipping addresses.

Unreceived Items

Contact us at info@cloutcollection.shop should you not receive your order within the stipulated timeframe. We're committed to resolving any issues promptly.

International Customers

Feel free to shop in your local currency; however, your cart will convert to USD at checkout. Don't worry about currency disparities or additional fees, we've got that covered!

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