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FAQs and Shipping Info

Shipping Info

 

Expected Shipping Times:

 

United States:

  • Standard Shipping (8-10 business days) - Free
  • Expedited (5-7 business days)

 

Worldwide:

  • Standard Shipping (10-12 business days) - Free
  • Expedited (5-7 business days) 

 

 

FAQs

 

Will I be able to track my order?

 

  • Yes! You'll receive an email notification complete with a tracking number and link once your items are shipped. Visit our order tracking page here. If there are any issues with tracking your order, please contact us at info@cloutcollection.shop.

 

 

How long does it take to ship my order?

 

  • All items are shipped out 1-4 business days post-order. We strive to process orders as quickly as possible. An email notification with tracking information will be sent once your package is on its way.

 

 

Can I cancel my order?

 

  • Yes, we're flexible! You can cancel or edit your order as desired. Please ensure that you contact us via email or text within 24 hours of placing your order to request a cancellation or edit. After this 24-hour period, the order will be processed and shipped.

 

 

Can I return my order?

 

  • Yes, at CLOUT COLLECTION™ your satisfaction isn't just a policy—it's our commitment. That's why we offer a 30-day money-back guarantee. All returns should be sent back within 30 days of delivery, unworn and in their original packaging. Include the original packing list for seamless processing. For more details, please refer to our Return Policy.

 

 

What is your refund policy?

 

  • We strive for your complete satisfaction and offer a 30-day money-back guarantee. If you are not pleased with your purchase, you may return it for a full refund within 30 days of delivery. Please ensure that the items are unworn, undamaged, and returned in their original packaging. If your refund has not been credited to your account within 7 business days, don't hesitate to reach out to us at info@cloutcollection.shop.

 

 

What if my order is never delivered?

 

  • Contact us at info@cloutcollection.shop should you not receive your order within the stipulated time frame. We offer refunds and reshipment for orders that encounter problems with delivery. We're committed to resolving any issues promptly!

 

 

Do you ship internationally?

 

  • Yes! We ship worldwide (yes, even to that remote island you're thinking of). Feel free to shop in your local currency using our conversion tool; we cover any currency disparities or additional fees.

 

 

 

 

Contact Us:

 

 

For more details, please refer to our Return Policy.