Terms of Use

Welcome to Clout Collection™:

Accessing the Site:

You represent and warrant that you are at least 18 years old or visiting the site under the supervision of a parent or guardian. If you are under 18, you must have parental consent to use the site and agree to these terms. Subject to the terms and conditions of this Agreement, we hereby grant you a limited, revocable, non-transferable and non-exclusive license to access and use the site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you. This license does not include any resale or commercial use of this site or its contents, nor does it permit downloading (other than page caching) or modifying any portion of the site without our express written consent.

• Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this site or any portion of it unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the site or make any use of the site for the benefit of another business unless explicitly permitted by us in advance. We reserve the right to refuse service, terminate accounts, and/or cancel orders in our discretion, including, without limitation, if we believe that customer conduct violates applicable law or is harmful to our interests. This may include behaviors such as fraudulent activities, repeated returns, or misuse of promotional codes.

• You shall not upload to, distribute, or otherwise publish through this site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under U.S. or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties. We may assign you a password and account identification to enable you to access and use certain portions of this site. Each time you use a password or identification, you will be deemed to be authorized to access and use the site in a manner consistent with the terms and conditions of this Agreement, and we have no obligation to investigate the authorization or source of any such access or use of the site. To enhance security, we recommend using strong, unique passwords and enabling two-factor authentication where available.

• You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including, without limitation, financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this site's security. After registering, you will receive our newsletters with information about sales, coupons, and special promotions. You can unsubscribe by using the link from any email newsletter or your personal subscribe setting after logged in. Default Subscription for Newsletter for Registered Users. Additionally, we may send occasional service-related emails, such as order confirmations or account updates, which are not promotional and cannot be unsubscribed from as they are essential to your use of the site.

Clout Collection™ User Account:

For safety and security, each customer is allowed to create only one registered account by default. Creating multiple accounts may result in suspension or termination of all associated accounts. You warrant that your Submissions using the User Account, in whole or in part, are clear and free of any IP right infringement, disputes or third party claims. We assume no liability for any misuse of copyright or any other rights of third parties by you. You undertake to defend and indemnify us against any losses caused due to the use of the entries for any purposes. This indemnity includes legal fees, settlements, and any other costs arising from such claims.

• In accordance with Customs regulations, customers must provide valid and accurate data. All consignee names, address and payers name should be valid. Certain countries request that the consignee submit their ID or passport to clear the package or for payment verification purposes. It is the customers sole responsibility for the accuracy of data that they provide to us. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, we will not be held responsible and will not offer any compensation in such cases. We advise double-checking all shipping details before finalizing your order to avoid delays or additional fees.

• We will always comply with the law, and we kindly remind users to do the same. As the importer, customers are responsible to comply with all laws and regulations in their own countries. This includes understanding import restrictions on certain products, such as textiles or electronics, which may vary by jurisdiction.

• We reserve the right to suspend accounts without further notice. Please refer to our Privacy Policy for more information on how we handle your data, including account information and security measures.

Reviews and Comments:

Except as otherwise provided elsewhere in this Agreement or on the site, anything that you submit or post to the site and/or provide us, including, without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as non-confidential and nonproprietary, and by submitting or posting, you agree to irrevocably license the entry and all IP rights related thereto (excluding the moral rights such as authorship right) to us without charge and we shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you and you agree not to raise any dispute in connection with any use of the entry by us in the future. This license helps us improve our services and showcase user feedback.

• You warrant that your Submissions, in whole or in part, are clear and free of any IP right infringement, disputes or third party claims. We assume no liability for any misuse of copyright or any other rights of third parties by you. You undertake to defend and indemnify us against any losses caused due to the use of the entries for any purposes. We encourage constructive feedback but reserve the right to moderate content to ensure a positive community environment.

• In addition to the rights applicable to any Submission, when you post comments or reviews to the site, you also grant us the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments, and other Content that you post on this site and that use of your reviews, comments, or other Content by us will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Submissions or Content. We may, but shall not be obligated to remove or edit any Submissions (including comments or reviews) for any reason, including but not limited to violations of these terms or irrelevant content.

Order Acceptance:

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. For high-value orders, we may implement extra security checks to prevent fraud, such as phone verification.

Order Cancellation:

Please kindly note that only orders that are in the paid, processing or partially shipped status may be modified or canceled. All other orders cannot be changed. We apologize for this inconvenience. In the event that you wish to cancel a shipped or packed order, please contact our dedicated support center for assistance as soon as possible. If your order, unfortunately, cannot be canceled, we kindly suggest that you accept the package and refer to our return policy for more information. Cancellation requests must be submitted in writing via email or our contact form, and we aim to process them within 24-48 hours during business days.

Shipping:

Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer. We partner with reputable carriers to ensure reliable delivery, but external factors like weather or customs delays are beyond our control.

• At our company, all shipments are sent from different warehouses and are delivered duty paid. Consequently, any and all additional customs or import duties that are charged once the parcel reaches its destination country must be paid by the customers. Should the customers refuse the package due to import duties or taxes, they take full liability for all the cost involved in the process. Due to customs regulations, please note that we cannot declare purchased items as a gift or list an amount lower than the actual product price. Customers in regions with high customs fees should research local regulations prior to ordering.

• We strongly recommend all customers to purchase shipping insurance during the checkout. This ensures that if there is any issue during the delivery process that we will send you the same product free of charge. If the item becomes unavailable we will offer you alternative refund options. Shipping insurance covers loss, damage, or theft in transit, providing peace of mind for international shipments.

• Orders that do not have shipping insurance will not be the responsibility of us in the event that there is an issue during the shipping process. We encourage opting for insurance on valuable or fragile items.

• Whatever the customer orders is what we ship. We cannot be held liable for the customer receiving the wrong item if they placed the wrong order. To minimize errors, we provide detailed product descriptions, size charts, and images on the site.

• If a delivery fails for any reason and the address sent to was the correct address as provided by the customer, we cannot be held liable if a package is returned to us. In such cases, we may offer reshipping at the customer's expense or issue a refund minus shipping costs.

• Please let us know as soon as possible if you have not received your package. With standard shipping, after 3 months from the date we ship your package (for Latin American we will extend this to 4 months for postal deliveries), we will no longer be able to offer any compensation. All expedited delivery issues must also be reported within 3 months from the shipment date. Also kindly note that this does not apply to any packages sent via expedited shipping methods and shown as delivered on the shipping company's tracking site. We provide tracking numbers for all orders to allow real-time monitoring.

• We are not responsible for late deliveries for special occasions, such as birthdays, or other events. We encourage customers to place their order in advance to ensure there is enough time to receive their item. During peak seasons like holidays, delivery times may be extended due to high volume.

• All orders reported as "delivered" by shipping companies are considered delivered. We cannot be made liable of non-delivery in this case. If you suspect package theft, please contact local authorities and file a report.

Customer Code of Conduct Policy:

At our company, customer satisfaction is our top priority. We strive to solve all customers problems in a professional and amicable way. However, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members. This process applies strictly to Customer Service issues. We will respond to all complaints within 24 hours except on weekends and public holidays. Our team is trained to handle inquiries efficiently, and we appreciate patience and courtesy in all interactions.

• Unacceptable behavior directed towards Customer Service staff or us may, for example, include any of the following:

• Aggressive, abusive and threatening behavior. Examples include any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations. Such behavior undermines a safe working environment for our staff.

• Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies. We aim for fair resolutions but cannot accommodate endless revisions.

• Asking, expecting or demanding staff to breach established company policy guidelines, for example, refund amount, time-frame, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures. By default, the refund amount cannot exceed the original order amount paid to us. Policies are in place to ensure consistency and fairness for all customers.

• Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided. This can delay resolutions for other customers.

• An excessive number of complaints compared to the total purchase value history. We monitor patterns to prevent abuse of our support system.

• Language is considered offensive, abusive, threatening, and wholly unacceptable. We promote respectful dialogue in all communications.

There will be no further exchange of correspondence on the matter if a customer persists with this behavior. We reserve the right to no longer accept orders from the customer in the future without further notice. In severe cases, we may involve legal authorities if threats are made.

Copyright:

All text, graphics, photographs or other images, button icons, audio clips, logos, slogans, trade names or word software and other contents on the website (collectively, "Content"), belongs exclusively to us or our appropriate content suppliers. You may not use, reproduce, copy, modify, transmit, display, publish, sell, license, publicly perform, distribute or commercially exploit any of the Content or otherwise dispose of any of the Content in a way not permitted by us without our express prior written consent. The use of data mining, robots, or similar data gathering and extraction tools on our site as well as the use of our trademarks or service marks in meta-tags, is strictly prohibited. You may view and use the Content only for your personal information and for shopping and ordering on the site and for no other purpose. The collection, arrangement, and assembly of all content on this site (the "Compilation") belong exclusively to us. You may not use our Content or Compilation in any manner that disparages or discredits us or in any way that is likely to cause confusion or violation of any applicable laws or regulations. All software used on this site (the "Software") is our property and/or our Software suppliers. The Content, the Compilation and the Software are all protected under state, national and international copyright laws. All rights not expressly granted are reserved by us. Violators will be prosecuted to the full extent of the law. We take intellectual property seriously and actively monitor for infringements.

• We recognize and respect all copyrights and trademarks. As such, any usage of television, motion picture, music, film festival or other names or titles have no connection to us and are the sole property of the copyright or trademark holders. Our clothes are inspired by celebrity and pop culture style, however, they are not authorized, endorsed by, or connected to these parties in any way and are not meant as infringements of any registered trademarks or copyrights. Our designs aim to celebrate cultural trends while maintaining originality.

Intellectual Property Infringement Policy:

It is our policy to take appropriate action where necessary to uphold and recognize all relevant State, Federal and International laws in connection with material that is claimed to be infringing any trademark, copyright, patent and all or any other Intellectual Property laws. If you are an intellectual property rights owner and you believe that we sell, offer for sale, or make available goods and/or services that infringe your intellectual property rights, then send the following information in its entirety to our email address, info@cloutcollection.shop. We process such claims promptly and may remove disputed content during investigation.

Termination and Effect of Termination:

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s), and account identification issued to you and deny your access to and use of this site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. Post-termination, we may retain your data as required by law or for record-keeping purposes.

Disclaimer and Limitation of Liability:

Except as otherwise provided in the standard terms of sale that govern the sale of each product on this site, this site, the products offered for sale on it and the transactions conducted through it are provided by us on an "as is" basis. We make no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site except as provided here to the full extent permissible by applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, noninfringement, title, quiet enjoyment, data accuracy, and system integration. This site may include inaccuracies, mistakes or typographical errors. We do not warrant that the content will be uninterrupted or error-free. To the maximum extent permitted by law, we will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, indirect incidental, punitive, exemplary, special, or consequential damages. To the maximum extent permitted by applicable law, our total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to us during the month immediately preceding the act allegedly giving rise to our liability. This limitation applies even if we have been advised of the possibility of such damages.

• We will act according to the warranty as shown on the platform when and only when damage is in connection with the product and has valid and confirmed manufacturing defects. We will not be held liable or responsible for any damages resulting from customers improper use, personal negligence, and/or other reasons that do not attribute to product defects. For warranty claims, please provide proof of purchase and detailed photos of the issue.

Typographical and Pricing Errors:

While we strive to provide accurate product and pricing information, pricing or typographical errors may occur. We cannot confirm the total price of an order, including shipping fees, until after the order is placed. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall have the right, at our sole discretion to refuse or cancel any orders placed for that item. We make every effort to update listings promptly, but human error or system glitches can happen.

• In the event that an item is mispriced, we may, at our discretion, refuse or cancel your order and notify you of such cancellation. We will attempt to honor the correct price if possible, but are not obligated to do so.

Pricing in Different Currencies:

Pricing of products sold by us is based upon figures calculated in U.S. Dollars (US$). Prices displayed in other currencies are converted from U.S. Dollars according to the most up to date conversion rates. Due to fluctuating currency values, prices displayed in non-U.S. denominations of currency on the site may not be the most current. Areas of the site where non-U.S. denominations of currency might be inaccurate include but are not limited to, promotional banners, promotional pages, product pages and information on product category pages. The price displayed during checkout, in accordance with the above statement on typographical and price errors, regardless of currency denomination, is the current price you are liable to pay to us, excluding shipping. Currency conversions are provided for convenience and may not reflect bank rates.

• We have no knowledge of, and are not responsible for, any additional bank charges or exchange rate fees that are charged by the issuing bank or a third party payment provider. These fees are solely the customer's responsibility and will not be reimbursed by us. We suggest checking with your financial institution for details on international transaction fees.

Applicable Law:

These conditions are governed by and construed exclusively under the laws of the United States without regard to conflicts of laws principles. Any disputes arising from this Agreement shall be resolved in the courts located in the state where our principal place of business is situated.

Links:

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site. These links are provided for convenience only, and we do not endorse or monitor third-party content.

Remedies:

You agree that our remedy at law for any actual or threatened breach of this Agreement would be inadequate and that we shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that we may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys' fees.

• No right or remedy of ours shall be exclusive of any other, whether at law or in equity, including, without limitation, damages injunctive relief, attorneys' fees and expenses. We may pursue all available remedies cumulatively.

• No instance of waiver by us of our rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future or other waiver. Waivers must be in writing to be effective.

Contact Us:

Questions or concerns?

• Contact us
• 📧info@cloutcollection.shop
• 📱 +1 ‪(619) 407-9143‬

For more details, please refer to our Privacy Policy. We also have a dedicated FAQ section on the site for common inquiries, and our support team is available during business hours to assist with any issues.