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Returns/Refunds

www.CloutCollection.shop

Return/Refund Policy
30-Day Money Back Guarantee
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Returns

Feel free to return your item for a full refund! Our policy lasts 30 days from the arrival of your item. If 30 days have gone by since you received your package, unfortunately, we can’t offer you a return, refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4-7 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you still have not received your refund yet, please contact us at info@cloutcollection.shop.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for a different size, please inform via email: info@cloutcollection.shop

Return Shipping Instructions

To return your items please reseal them in the original packaging, and then return the package to the sender. Write "Return to Sender" on the envelope or package. Your postal service should handle it free of charge, as long as you complete this within a reasonable time. If any return shipping costs arise the customer is responsible for paying these costs. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to arrive may vary.

If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance to ensure that your return arrives safely.

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