Returns/Refunds

Your Satisfaction, Our Guarantee

At CLOUT COLLECTION™, your satisfaction isn't just a policy—it's our commitment. That's why we offer a 30-Day Money-Back Guarantee, allowing you to shop with complete peace of mind.

Making a Return

Your journey with CLOUT COLLECTION™ should be seamless from start to finish. If you're not absolutely thrilled with your purchase, return it for a full refund within 30 days of delivery. Please ensure that returned items are unworn, undamaged, and sent back in their original packaging.

The Refund Process

Upon receiving and inspecting your returned merchandise, we will promptly process your refund. Please expect a credit to your original payment method within 4-7 business days.

On the Subject of Late or Missing Refunds

While we strive for a smooth process, delays can occur. If your refund has not appeared within 7 business days, don't hesitate to reach out to us at info@cloutcollection.shop.

How to Execute an Exchange

Sometimes you may need a different size or color. If that's the case, simply email us at info@cloutcollection.shop. We facilitate exchanges for items that meet our return criteria: unworn, undamaged, and in the original packaging.

Step-by-Step Return & Exchange Instructions

Contact Us: Reach out to info@cloutcollection.shop to initiate the process.

Pack It Up: Include a copy of the packing slip or order confirmation email, specifying the new item or size you desire.

Send It Back: Ship your package with the prepaid return label we provide via email.

Return Processed: Upon receipt and inspection, we'll ship your new item(s) free of charge or process your refund.